In this module, we are going to use safety as an example of how it can help develop a just and transparent culture. In this context, achieving a culture of safety, will in turn deliver a high-quality, safe and cost-effective system. Board strategy must translate into operational engagement and delivery in order to achieve the potential benefits, with feedback loops of progress to management and assurance to the board through the Board Assurance Framework.
We also explore the roles of specialist audit and governance themes. It is important that systems for untoward incidents and complaints are integrated into a single easy to use process for staff and clients.